Delivery an Returns
Delivery and Returns
G.R.E.Y. Online Store delivers within the South African region.
All information regarding the availability, shipping, and delivery of products are anticipated and estimated values only. These values do not constitute binding or guaranteed shipping or delivery dates and times except where they are expressly stated as binding as part of the shipping options for the relevant products. We will inform you in a separate email if any of the products you order are found to be unavailable during order processing. You will be notified immediately of any delays in delivery. We will deliver within 48 hours of receipt of an order.
We reserve the right not to deliver when ordered goods are unavailable. We will inform you immediately and will refund any payment received.
1. Delivery times
In the case of advance payment, we will ship the order as soon as we receive payment in full. Should we not receive payment within seven days, we will cancel the order. The following are our time frames within South Africa:
Economy: Delivery time is 2-3 business days.
Express: Delivery time is 1-2 business days.
2. Prices and shipping costs
Prices and shipping costs comply with the chosen courier’s standard rates. After entering the shipping address, you’ll see the valid prices and shipping costs in your shopping cart and in your order overview.
The indicated prices are final prices in Rands, including South African V.A.T.
3. Return or replacement of items
If you are not completely satisfied with your order, please send the unused item/s in their original condition back within seven days after receiving them. As soon as we have received the items, we will replace them with other articles in a different size or colour or reimburse you for the item(s). Payment will be done in the exact account as the purchase was made, within seven to ten days.
To return your item for a refund/replacement, you will be responsible for paying for your shipping costs. Shipping costs are non-refundable. If you are shipping a garment over the value of R1000, you should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. The item will only be refunded if it is returned within seven days after receipt.
4. This is the return address for G.R.E.Y.:
15 Jan van Riebeeck Drive
Urban Growth Building
*Please note the following details:
The customer has full responsibility for the garments until they have been
sent to us. We recommend using a delivery service or shipping company that ensures the value of the merchandise.
The customer must initially pay shipping costs. Please allow up to five working days for the package to be delivered to us if you are not using express service.